Introducing Connected Care – On-Demand Interpreting Platforms in 200+ Languages

Many industries now participate in an increasingly interconnected and worldwide economy. Your brand, law firm, or medical facility may deal with a multicultural patient or client base that speaks many different languages.

Not every customer patient at a given medical facility will speak your primary language – translators, interpreters, and remote services are vital to ensure every customer, client, and patient gets the right care for their needs.

That’s why on-demand interpreting platforms are so essential for modern medical businesses. Today, let’s break down Connected Care, how it works, and how you can use it to maximize profits, patient satisfaction, and client outcomes across the board.

Understanding On-Demand Interpreting Platforms

An on-demand interpreting platform, put simply, is a communication hub where you can instantly get access to thousands of translation and interpretation experts whenever you need them. Think of it as an effective way to get instantaneous, accurate language support for:

Customer communications
Patient symptom interpretations
Legal document translations
And more

Interpreting platforms use remote communication technology, such as webcams and teleconferencing software, to connect users with professional interpreters based on their needs. Through the right on-demand interpretation platform, you could have access to many important types of interpretation services for your business, law firm, or medical facility, including:

Consecutive interpreting, where the interpretation expert listens to a speaker talk for several minutes before interpreting what the speaker said
Simultaneous interpreting, in which the interpreter translates and interprets speech as it takes place with just a short delay
Whisper interpreting, where an interpreter works with an individual or group who needs translation or interpretation services by whispering answers or communication insights into their ears
Video-based interpreting and translating. An interpreter can view a communication exchange over a live stream, then provide feedback or interpretation services as needed
Over the phone interpreting and translating. An interpreter can listen to a conversation or speak to someone over the phone whose words and communications must be interpreted for their healthcare providers

With an on-demand interpreting platform, you don’t need to choose from any one of these services. Instead, you can take advantage of them individually or altogether, depending on the specific needs of your current situation.

Benefits of On-Demand Interpreting Platforms

On-demand interpreting platforms like Connected Care by The Language Doctors provide many key benefits to businesses and facilities like yours.

Greater Accessibility

For starters, these platforms offer increased flexibility and accessibility. With such a platform at the fingertips of each of your team members or healthcare providers, they’ll instantly be able to get the language support they need anytime, anyplace, anywhere.

This includes in the field, in the office, or at a secondary medical facility without as much infrastructural support. That accessibility could be of vital importance when your medical personnel need to speak to someone who doesn’t speak the same language that they do. Or it could be highly effective if you need to meet with a new business client who doesn’t speak your language, but who still wants to cement an upcoming deal for the benefit of both your firms.

Cost-Effectiveness

Furthermore, on-demand interpreter services are highly cost-effective and affordable. According to the American Psychological Association, a face-to-face interpreter typically charges anywhere between $45 per hour and $150 per hour. On top of that, clients must often pay a two-hour minimum in order to access in-person interpretation services. Other sources indicate that interpreters may charge up to $160 per hour.

In contrast, on-demand interpreting platforms and services like Connected Care use “pay-as-you-go” models. That means Connected Care doesn’t charge minimum or subscription fees in order to access its services and translation experts. The result? Businesses like yours only pay for what they need and use.

In this way, you can use an on-demand interpreting platform to access language interpretation services without breaking the bank. That’s a key concern, particularly for many medical facilities that have other costs and financial burdens to consider. It’s also important for businesses that have tight budgets and that can’t afford expensive interpretation services with extensive delays.

Time Efficiency

In addition to the above benefits, on-demand interpreter services are highly time efficient. Time is more than money for medical facilities; it often makes the difference between whether a patient does or does not receive the care they need to thrive. It’s also crucial for businesses that need to get deals in place ASAP, particularly when there are multiple bidders for a contract, inventory, real estate, and so on.

On-demand determining platforms can save a lot of time by removing the need for interpreters to schedule time in their books, travel to your facility, and so on. All of that commuting time can then be put toward actually translating or interpreting the words of patients, clients, documents, and much more.

Even better, many of the remote interpreting platforms are available 24/7. As an example, Connected Care works with many different translation and interpretation professionals, many of whom are awake and available in different time zones.

For example, if your medical facility has a patient come in during the middle of the night, your on-demand interpreting platform may very well be able to connect you to a specialist that speaks the patient’s language. That’s certainly true if you rely on The Language Doctors, which offers translation and interpretation services for over 200 distinct languages and dialects.

As another example, say that you receive critical documents for a legal case your firm is working on. However, the trial is coming up quickly, and the documents are in a language you don’t understand. With an on-demand interpreting platform, you can get those documents quickly translated and interpreted so your lawyers or paralegals will be able to understand what the documents say and, more importantly, what they mean in the context of your case.

Given these major benefits, there’s no reason not to consider using a remote interpreting platform at the earliest opportunity.

Use Cases and Industries

Effective, well-designed on-demand interpretation platforms have several different important use cases and industries where they might be effective.

Healthcare

For example, the healthcare industry can easily make use of on-demand interpreting platforms. By leveraging the right platforms and connected specialists, medical facilities can:

Improve patient outcomes by communicating medical advice, medication amounts, and so on even more accurately than before
More easily understand what a patient needs, is feeling, or is experiencing when they enter a medical facility
Improve patient satisfaction and trust in their healthcare providers. Many patients who don’t understand English have difficulty trusting doctors and nurses if they don’t speak their primary languages. On-demand interpreting services can solve that

Given these benefits, Connected Care is already utilized by a variety of healthcare professionals working at facilities of all types, ranging from small clinics and practices to larger hospitals and insurance groups.

Legal

Of course, the legal industry can also use on-demand interpreting platforms like Connected Care to excellent effect. As a few examples:

Lawyers can use on-demand interpreting platforms to speak to clients, witnesses, and other key individuals who may impact their cases and have valuable evidence or testimony
Legal professionals can also use on-demand platforms to translate key documents or information that needs to be understood 100% accurately. With something as important as a document meant to be used as evidence, Google Translate just isn’t good enough
Lawyers can also use on-demand interpreting platforms to know how a specific word, phrase, or document may be interpreted by someone in a trial or legal action. That can heavily impact the overall outcome of a legal case

Business

Then there are businesses of all stripes and in all industries. Indeed, many enterprises can use on-demand interpreting platforms in the following use cases:

To strike up deals with business partners or rivals who operate on different continents, in different countries, or among different customer groups
To expand globally by enabling multicultural and multilingual communication for marketing, sales materials, and more
To provide better customer service by offering multilingual customer support. This, in turn, will lead to greater customer satisfaction in a much better brand reputation in the long run

Challenges and Solutions

Although on-demand interpreting platforms have a lot of potential use cases, many are wary of using them as their primary interpretation solutions due to known challenges. Fortunately, the best on-demand interpreting platforms have already solved these challenges in a variety of effective ways.

Accuracy and Quality

Many businesses and medical professionals are worried about the accuracy and reliability of on-demand interpreting platforms. After all, how can you know whether a given linguistic expert on such a platform is really knowledgeable enough to get the job done?

At The Language Doctors, we have a very rigorous and strict vetting system that ensures that every interpreter we recruit and admit to our Connected Care platform is trained, qualified, and well-equipped for the work ahead. Our selection criteria are robust and difficult enough that we have a reputation for only accepting the best translators and linguistic experts for our platform.

Security and Privacy

Other individuals or businesses might worry about security and privacy measures. Sensitive information might be revealed during interpretation sessions, particularly information related to medical patient personal histories or legal client information.

Fortunately, The Language Doctors has a reputation for confidentiality and trustworthiness. More importantly, Connected Care is HIPAA-compliant. Compliance with the Health Insurance Portability and Accountability Act means we abide by all sensitive patient data protection standards. If a medical facility uses our services for interpretation, that facility can rest assured that sensitive patient information will not be leaked under any circumstances.

Cultural Sensitivity

Proper translation and interpretation aren’t just about word-for-word transposition. It’s about fully understanding the cultural context that interpreted words operate within. That’s why The Language Doctors addresses the need for cultural sensitivity and understanding via regular training, which is required for each of our interpretation experts.

Furthermore, our customers are given the option to provide instantaneous feedback on every call and interpreting service. In this way, we can continually iterate on and further improve our linguistic staff.

Conclusion

Ultimately, an on-demand interpreting platform like Connected Care is the ideal solution for law firms, enterprises, and healthcare facilities in need of flexible, agile interpretation services. More than that, interpreting platforms are reinventing how language barriers are broken by offering affordable and accessible translation and interpretation services whenever you need them.

Why wait? You can check out Connected Care today by scheduling a demo of our proprietary platform!