Frequently asked questions
We have put together some commonly asked questions.
Our average response time is less than 30 seconds. We understand the importance of quick and efficient communication, and our platform is designed to connect you with qualified interpreters as quickly as possible.
Our on-demand interpreting services are priced per minute, with the cost varying based on several factors. These include the specific source and target languages involved, as well as the mode of communication (video or phone). Rest assured, we strive to offer competitive and transparent pricing for all our interpreting services.
We offer over-the-phone, video-remote and on-site interpreting services.
To set up an account with us, please contact us or schedule a demo here.
When initiating a call with an interpreter, you have the option to choose from a range of industry specializations. This ensures that the interpreter assisting you is well-versed in the specific field or sector relevant to your conversation. Selecting the appropriate industry specialization guarantees a higher level of accuracy and understanding throughout the interpreting session.
We greatly value customer feedback and make it a priority to listen and learn from your input. Upon the completion of each interpreting session, we provide an opportunity for you to share your feedback, allowing us to continually improve our services based on your valuable insights.
Our platform ensures HIPAA compliance and upholds the highest standards of security.